“We”, “us”: The company providing the services: company registered in England and Wales
“You”, “Client”: The customer requesting the provision of the services.
“The Cleaner/Housekeeper” or “The introduced cleaner/housekeeper”: A self employed
person introduced by us to you who will perform the works of cleaning your home.
“Services” means the cleaning services as agreed with your cleaner/housekeeper
“Site” means the place or places identified as the place or places where the services are to
These Terms of Business are the only terms on which Elegantini contracts with its clients
and any other terms put forward by the client are excluded.
Elegantini Obligations and Services:
We will register cleaners/housekeepers to be introduced to clients only after they have
completed our registration process. This includes: a telephone interview, a home interview
visit, DBS certificate, telephone reference checks.
Once we have completed the registration process for you, we will inform you of the
cleaner’s/housekeeper’s name and start date. The confirmation email with a
schedule will confirm payment details. A breakdown of our agency fees and the cost of your
cleaner will be clear on the schedule.
You will receive a further email requesting you to complete registration of a payment plan.
This is a partner company Gocardless which offers security to your bank and personal
If your cleaner/housekeeper is unavailable to attend at any time we cannot guarantee
cover, we also cannot guarantee cover will be on the usual cleaning day. Should we fail to
provide a cover cleaner within 72 hours from notification we will refund your agency fees
and cleaner fees.
We will replace your cleaner/housekeeper at any time you request. We request you do this
in writing and will introduce your new cleaner/housekeeper to you before he/she
commences working for you.
We hold a continuous professional Employer and Public Liability insurance cover.
All cleaners/housekeepers are not employed by Elegantini Ltd. All cleaners/housekeepers
are self-employed and working under the instruction and supervision of the client. The
cleaners/housekeepers will only use client’s cleaning products and appliances.
We cannot be held accountable for attendance or punctuality of cleaners/housekeepers due
to being self-employed. If a dispute arises between you and the cleaner/housekeeper
communication must be done in writing within 24 hours of the dispute to us.
We will not knowingly send a cleaner/housekeeper under that age of 18 years.
We will request all cleaners/houskeepers do not take bags other than small handbags onto
the premises and we will relay to all cleaners/housekeepers to comply to security
procedures in place. We cannot be held responsible if the cleaner/housekeeper do not
comply to these procedures.
Commencement and Duration
This agreement starts on the date the cleaner/housekeeper is introduced to you by us. By
allowing the cleaner/housekeeper to
You are not held to a contract and can leave the contract at any time. The contract will
continue until it is terminated by yourself or us. If you wish to terminate your contract, this
must be done in writing and giving 1 weeks notice.
Fees and Payment
We will deduct monies due for cleaning on a Wednesday the week of your
cleaning day via direct debit or our secure online payment plan. A cancellation charge
will be instructed to you of 1 hour agency fee and 1 hour payment to the housekeeper,
if you cancel in a period of 24 hours before your cleaner/housekeeper is due.
It is your responsibility to make sure all monies due are paid on the Thursday of each week.
All charges are quoted exclusive of VAT.
Housekeepers are to be paid by you and paid on the day of the clean or the day after at the latest.
This arrangement should be agreed with you and the housekeeper and Elegantini do not
involve themselves in this arrangement.
All charges are subject to an increase at any time and the discretion of Elegantini Ltd. We
will give 1 calendar months’ notice of any increases of charges and you are able to
terminate the contract giving 1 calendar months’ notice.
Refunds cannot be considered for missed cleans when the cleaning hours have been lost
due to event beyond our reasonable control (Acts of God or Force Majeure). This may
include, but is not limited to fire, flood, weather conditions, civil and industrial disturbances,
power surges or failure and delays or failures by suppliers, subcontractors, utility
companies, telephone companies, or other company providers.
You will grant access for the cleaner/housekeeper to the property during the agreed hours
and will take reasonable steps to ensure the cleaners/housekeepers are not obstructed in
their duties by yourself or any visitors to the property.
You will explain all alarm and security measures to the cleaner/housekeeper at the start of
the contract and will notify any changes before they are put into effect if you wish the
cleaner/housekeeper to attend the property when you are not there. Any call-out charges
or other costs arising due to activation of alarms will be your responsibility and not ours
even in the event that the alarm is activated by a cleaner/housekeeper.
You will ensure the premises are adequately lit and remain safe for work and you comply
with all statutory requirements for the health and safety at work for the
cleaner/housekeeper. We may withdraw a cleaner/housekeeper from your premises if they
or us feel they may be exposed to undue risk or danger.
If you wish a cleaner/housekeeper to hold keys, they will ensure no personal reference to
the property is made on the key or key ring. The key remains the property of yourself and
can be returned at your request at any time during the contract. We cannot be held
responsible for the loss or stolen keys and replacement locks. Elegantini do advise you to have a
security box at the property to allow the cleaner/housekeeper to access the key and then
deposit the key back to the security box when leaving.
You will provide cleaning equipment for the cleaner/housekeeper and you will keep all
equipment in good working condition.
Cleaning equipment should be replaced regularly and we cannot be held accountable for
wear and tear on these products.
The cleaner/housekeeper has the right to refuse to
use any equipment they deem as to be not in working order or could harm themselves.
You agree to provide the cleaner/housekeeper with clear work instructions and supervise
the cleaner/housekeeper activities within your property. The cleaner/housekeeper is self-
employed and will be supervised by your instructions.
You will not request the cleaner/housekeeper to perform any work outside of the general
housekeeping services. All extra services need to be approved by us first in accordance with
our insurance. In particular;
Will not request the cleaner/housekeeper to be involved in child care, baby-sitting or
Will not work outside the property requesting any gardening duties, dog walking.
Will not request prescription collection.
Will not request cleaning of exterior windows unless they are on the ground floor
with the aid of a ladder or similar devices.
Will not request any cleaning where a ladder or similar aid is to be used and will be
If you require your cleaning day or hours to change, you must inform us immediately. We
cannot guarantee immediate cover to any change of days or hours.
You agree to not undertake any further cleaning hours without instruction to us and further
payment made to us.
An agreement between you and your cleaner/housekeeper will be made for appropriate
bank holidays, holiday time off.
You must notify us within 24 hours of any breakage or damage caused by the
cleaner/housekeeper in writing with photographic evidence.
Loss of Property
Elegantini Ltd will have no liability to you for any loss of or damage to a property of yours
except to the extent that the loss or damage is:
Caused by the proven negligence or default of your housekeeper/cleaner.
Is covered by the public liability insurance maintained by us.
The terms of insurance cover are available upon request. An excess of £250 is set for any
claim against our insurance. The insurers decision is final and binding on all parties. Our
insurance cover begins on receiving your payment and contract. Cover will immediately
cease if your account falls into arrears.
Any complaint about the performance of a housekeeper/cleaner must be made in writing to
us within 24 hours of the occurrence and we will take all the necessary action, without cost
to you to investigate and (unless it reasonably considers that the complaint was not
justified) take any necessary remedial action.
In the absence of a complaint it will be assumed that you are satisfied with your
cleaner/housekeeper and the service they provide.
Suspension of Services
Failure by you to pay any payments due or comply with any of its other obligations under
the terms and conditions will entitle us to suspend its services under the cleaning contract
until you have complied with its obligations.
Either party may terminate the contract at any time, Elegantini Ltd ask you for 1 calendar
months’ notice and by written notice. Either party may also terminate the contract in
writing if the other:
Elegantini reserve the right to cancel a agreement at anytime if the housekeepers or staff of Elegantini are
Become insolvent, or has a liquidator, receiver or administrator appointed, or
Commits a breach of the contract and, in the case of a breach that cannot be remedied,
fails to remedy itself within 21 days after written notice requiring it to be remedied.
If you terminate the contract, you agree to compensate Elegantini Ltd in full of any monies
due to the company.
Elegantini Ltd will not be liable for any failure in the performance of any of its obligations
under the terms and conditions and contract caused by factors outside its control. Any such
event will be notified as soon as possible and we will take all reasonable steps to overcome
the problem and resume its obligations.
All information acquired by Elegantini Ltd relating to you will be treated as confidential and
we will not make any use or disclosure of it. We will, if requested by you in writing, require
the cleaner/housekeeper to enter into a written confidentiality undertaking. You will also
keep confidential all information you obtain concerning our business. The confidentiality
obligation will survive termination of the contract.
No Soliciting of Our Cleaners/Housekeepers
During the contract and for 2 years after the termination of the contract, you will not
directly or indirectly solicit either on its own account or on behalf of any third party the
services of any cleaners/housekeepers introduced to you by Elegantini Ltd. You will be liable
to pay compensation to Elegantini Ltd for up to £5000 in agency fees for loss of earnings of
any person who is induced to leave Elegantini Ltd.
We will have liability to you (in the contract or in tort) for any loss of income, loss of profit
or any other indirect or consequential loss. Elegantini’s liability for any breach of contract or
negligence in any month will be limited to the charges payable during that month. However,
liability for death or injury caused by the negligence of Elegantini is not limited.
These terms and conditions and contract are governed under English law